Shipping & Returns

Shipping:

We are committed to provide you fastest possible delivery at your doorstep with excellence. To make this happen we work closely with our selected partners in delivering goods. We know sometime it may be disappointing not getting parcels on-time. keeping that in mind we work continuously with our courier partners to see if there any space to improve and  make our delivery service smother and easier for you.

Services within United Kingdom: 

Next Day Delivery has to be placed before 12.00PM or This will be held for fulfilment following day.

 Services within European Union:  

 Services within United States, Canada & Australia: 

Collect in Person: collect in person from our Physical Shop at no extra cost for the customers in London, United Kingdom. The Customer has to book the item online before heading for collection from the Shop. 

Restricted Item for Outside United Kingdom:

Aerosols

Volume of 50ml or less are allowed. All other aerosols are prohibited to Export out side European Union.

Liquids:

Any Liquids such as Shampoo and Conditioner with alcohol content greater than 24% ABV is prohibited. Volume should not exceed 1 litre per item.

If you select items such as Aerosols, pressurised containers and nail varnish we can only send these to countries within the European Union and only via another Courier service.

Returns & Exchange Policy

Prices, description and availability of goods

All prices are shown in GBP (Pounds Sterling). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the items displayed on our site may be mispriced. No contract exists between you and The Glamour Shop until we accept the order by taking payment for the goods. We maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.

Clearance products

www.theglamourshop.com clearance products are new, unopened products that are discounted because they are being discontinued from our product range.

Guarantee

www.theglamourshop.com Electronics products are guaranteed against defects in material for a period of twelve months (Otherwise mentioned) from the date of original purchase or receipt as a gift. The guarantee becomes invalid in the case of misuse, modification or repair by unauthorised persons. Should this product become defective during the warranty period, return it to the store of purchase for repair or replacement without any charge to you. This guarantee in no way affects your rights under statutory law in the United Kingdom.

Delivery arrangements

Your shopping basket displays the goods you have purchased and an indication of the delivery timescale. We will notify you if your goods are not able to be dispatched within this timescale. Shipping times may vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days.

We know that you will be pleased with your purchases from www.theglamourshop.com, However, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 3 working days by e-mail at customercare@theglamourshop.com. If the items are visibly damaged on receipt, and delivered by carrier its best to sign the carriers delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, well issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival

If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault either by e-mail at customercare@theglamourshop.com. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, well issue a replacement or full refund to you via your original payment method. If a returned item is found not to be faulty by our Customer support we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and its more than 7 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be "as new" when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at The Glamour Shop Store, we'll issue a full refund for the product to your original payment method.

All returns must be securely packed in original packaging and complete.

Send to:

www.theglamourshop.com
Online Returns
154 High Road
Leyton
London 
E15 2BX
United Kingdom

All Customer Must Sent their Return items at their own Cost.